FAQ

Frequent asked question:
1) How can place an order?
a) When you find the product you want, select the options available such as size, color, and then click Add to cart. You will get a choice, if you want to continue shopping or checkout.
2) Who will ship my order?
a) We are currently contracted with Aramex, after the completion of your order, Aramex will deliver your order to your doorstep..
3) How do I pay for my order?
a) We currently have two payment methods, either by credit card processed by 2Checkout, or COD (Cash on Delivery) by Aramex. You can view the details here https://www.oralamoda.com/payment-methods/
4) How long does it take for my order to be delivered?
a) It takes from two to seven days.
5) Will I be notified on my shipment?
a) On checkout, make sure you have entered the correct e-mail address and mobile phone number with the country code (eg Saudi Arabia +966) in the box for shipping and billing information, and will notify you by e-mail and SMS every step.
6) What is the duration for refund / replacement?
a) Our refund and replacement policy is 15 days from the request. You can find details here https://www.oralamoda.com/refund-policy/
7) How can I request a refund or replacement for my order?
a) after your order has been processed, login to your account and you will find the option "Requests Refund", select your order number, and the item which you want to replace or refund, please be sure to enter your comments. It will take 48 hours to process the request and approve.
8) How do I register?
a) You can register by following one of the following steps, first by clicking on the "Register" button from My Account, secondly during checkout, thirdly if you have an account in social networks like Facebook, Twitter, Microsoft, Google or LinkedIn and click on the social network you desire from Login.
9) Is my information secure?
a) Yes, it is secured through SSL from Symantec Norton. You can view the certificate by clicking on the green padlock in the URL. Please make sure while browsing "HTTPS" or "HAMZA SALEH ELBAYED EST. FOR I.T." is visible at all time. For more information, click here https://www.oralamoda.com/privacy-policy/
10) How can I change the language?
a) in the top menu you will find the flag of the current language, click on the flag to select the desired language.
11) How can I change the currency?
a) in the top menu you will fins the current currency, click on the currency change.
12) What are the current offers and promotions?
a) We will always update you with our latest offers through social media, newsletters, or by visiting the promotions page https://www.oralamoda.com/promotions