How to refund
1. To refund for an item, the order must be completed- i.e. it should have been delivered to you. Then go to the Orders page, click on the Refund button.
2. Now select the order and the item that you wish to refund. Choose the appropriate reason to refund. After placing the request, you have to wait before the refund is approved as per the refund policy. The product must be unused and the refund request must be placed within 15 days of receiving the order.
3. After the refund has been approved, you will be required to ship back the product along with the proof of purchase/receipt, the RNM number and a note that indicates that you wish to send it for a refund to “Ora La Moda Al Balad Ghazali Plaza, 2nd floor P.O. Box 1086 Jeddah 21431 Saudi Arabia”