Returns and Refunds Policy

Thank you for shopping at Ora La Moda.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 15 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 15 days
  • The product is in its original packaging- The product isn't used or damaged- You have the receipt or proof of purchase- You obtained a Return Merchandise Number (RMN) from us Products that do not meet these criteria will not be considered for return.
  • Any Swimwear, or Underwear, or Lingerie, or any item that has contact with any sensitive parts of the body can only be eligible for a return before it has been delivered; otherwise it will not be refuned.

To obtain a Return Merchandise Number (RMN), contact us:

Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

Ora La Moda Al Balad Ghazali Plaza, 2nd floor P.O. Box 1086 Jeddah 21431 Saudi Arabia

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Ora La Moda.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us: